Terms and conditions

relating to Chrisuella Self-Catering Accommodation

1. Booking and Payment
Bookings can only be accepted from persons over 18 years of age and by paying the deposit, the client acknowledges that he or she agrees to the Terms and Conditions on behalf of the total party intending to occupy the property. Reservations will be held as a provisional booking for 2 days or until a deposit of half the full cost is received.  Once the booking form and deposit are received, the balance is due on the day of arrival.  Only cash will be received on the day of arrival.  Should you wish to pay the full amount before arrival you are more than welcome.

2. Cancellation
All cancellations must be notified in writing.  We will endeavour to re-let the property.  If successful, all money paid will be refunded, less 15% administration fee  for re-letting.  If we are unable to re-let the property you will forfeit the deposit.

3. Non-Availability of Property
If for any reason beyond our control, for example fire damage, the property is not available on the date booked, all monies will be refunded in full and we will not be liable for any further claims.

4. Arrival and Departure
Chrisuella will be available for occupancy from 2pm on the day of arrival and should be vacated by 10am on the day of departure.

5. Responsibilities
You are responsible for the property during your stay and all furniture, fixtures, fittings and effects in or on the property should be left in the same state of repair as at the commencement of the holiday.  Any damage or breakages will be charged and must be reported to the us as the owners prior to departure.  No attempt should be made to repair or replace items.

We cannot accept any responsibility for personal injury to you as guests or holidaymakers or loss of damage to your property or for other matters over which we have no control.

For the comfort of our guests, our unit is non-smoking.  Please smoke outside and use the ashtrays provided.  No pets are allowed.  You may smoke at the undercover braai area.  Please use ashtrays provided and don’t throw stompies in the garden area. The owners reserve the right to reasonable access of the property at any time for emergency maintenance etc.

6. No smoking policy:
Our unit is a smoke free zone.  However, you are more than welcome to smoke outside and there is an undercover braai area where you are more than welcome.  Should smoking take place we hold our rights to charge for drycleaning of curtains, carpets and chair covers.